:root{
  --navy:#0f2557; --navy2:#1a3a7a; --gold:#c9a227; --gold2:#e0b93a;
  --red:#dc2626; --ink:#1e293b; --muted:#64748b; --line:#e2e8f0; --bg:#f5f7fb;
  --shadow:0 4px 14px rgba(15,37,87,.08);
}
*{box-sizing:border-box}
body{margin:0;font-family:'Sarabun',system-ui,sans-serif;background:var(--bg);color:var(--ink);line-height:1.6}
.page{min-height:100vh;display:flex;flex-direction:column}
.wrap{max-width:900px;margin:0 auto;padding:30px 18px;flex:1;width:100%}
.wrap.narrow{max-width:680px}
a{color:var(--navy)}

.pill{display:inline-block;background:var(--gold);color:var(--navy);padding:4px 14px;border-radius:20px;font-size:.8rem;font-weight:700}
.intro{margin-bottom:22px}
.intro h1{color:var(--navy);margin:12px 0 8px;font-size:1.7rem}
.intro p{color:var(--muted);margin:0}
.hotline{margin-top:14px;background:#fff7ed;border-left:4px solid var(--red);padding:12px 16px;border-radius:8px;font-size:.95rem}
.hotline b{color:var(--red)}

.card{background:#fff;border:1px solid var(--line);border-radius:16px;padding:26px;box-shadow:var(--shadow)}
h3.sec{color:var(--navy);border-bottom:2px solid var(--gold);padding-bottom:8px;margin:26px 0 16px;font-size:1.1rem}
h3.sec:first-child{margin-top:0}

label{display:block;font-weight:600;color:var(--navy);margin:14px 0 6px}
.req::after{content:" *";color:var(--red)}
input,select,textarea{width:100%;padding:11px 13px;border:1px solid var(--line);border-radius:10px;font-family:inherit;font-size:1rem;background:#fff}
input:focus,select:focus,textarea:focus{outline:none;border-color:var(--navy);box-shadow:0 0 0 3px rgba(15,37,87,.1)}
textarea{resize:vertical}
.row2{display:grid;grid-template-columns:1fr 1fr;gap:14px}
@media(max-width:600px){.row2{grid-template-columns:1fr}}

.identity{display:grid;grid-template-columns:1fr 1fr;gap:12px;margin-bottom:8px}
@media(max-width:600px){.identity{grid-template-columns:1fr}}
.idcard{display:flex;align-items:center;gap:10px;border:2px solid var(--line);border-radius:12px;padding:14px;cursor:pointer;margin:0;transition:.15s}
.idcard:has(input:checked){border-color:var(--navy);background:#f0f5ff}
.idcard input{width:auto;margin:0}
.idcard b{color:var(--navy);display:block}
.idcard span{font-size:.82rem;color:var(--muted);font-weight:400}

.consent{margin:20px 0;background:var(--bg);padding:14px;border-radius:10px}
.consent label{font-weight:400;font-size:.92rem;margin:0;display:flex;gap:10px;align-items:flex-start}
.consent input{width:auto;margin-top:3px}

.btn-primary{background:linear-gradient(135deg,var(--navy),var(--navy2));color:#fff;border:0;padding:12px 26px;border-radius:10px;font-weight:700;font-size:1rem;cursor:pointer;font-family:inherit;text-decoration:none;display:inline-block}
.btn-primary:hover{opacity:.94}
.btn-primary.big{width:100%;padding:15px;font-size:1.1rem;margin-top:10px}
.btn-ghost{background:#fff;color:var(--navy);border:1.5px solid var(--navy);padding:12px 26px;border-radius:10px;font-weight:700;text-decoration:none;display:inline-block}
.track-link{text-align:center;color:var(--muted);margin:16px 0 0}

.alert-err{background:#fee2e2;color:#b91c1c;padding:14px 18px;border-radius:10px;margin-bottom:18px}
.alert-err ul{margin:8px 0 0;padding-left:20px}
.alert-ok{background:#dcfce7;color:#166534;padding:12px 16px;border-radius:10px;margin:12px 0}

/* success */
.success-card{background:#fff;border-radius:16px;padding:36px;text-align:center;box-shadow:var(--shadow);border-top:5px solid #16a34a}
.success-ic{width:70px;height:70px;background:#16a34a;color:#fff;border-radius:50%;font-size:2.4rem;display:flex;align-items:center;justify-content:center;margin:0 auto 16px}
.success-card h2{color:var(--navy);margin:0 0 8px}
.ref-box{display:flex;gap:16px;justify-content:center;margin:22px 0}
.ref-box>div{background:var(--bg);border:2px dashed var(--gold);border-radius:12px;padding:16px 26px}
.ref-box span{display:block;font-size:.82rem;color:var(--muted)}
.ref-box b{font-size:1.4rem;color:var(--navy);letter-spacing:1px}
.warn{color:var(--red);font-size:.9rem}
.btn-row{display:flex;gap:12px;justify-content:center;margin-top:20px;flex-wrap:wrap}

/* track result */
.track-form{margin-bottom:20px}
.result-head{display:flex;justify-content:space-between;align-items:center;flex-wrap:wrap;gap:10px}
.badge{color:#fff;padding:4px 12px;border-radius:14px;font-size:.8rem;font-weight:700;margin-right:6px}
.ref-mini{font-family:monospace;color:var(--muted);font-size:.9rem}
.result-title{color:var(--navy);margin:14px 0 6px}
.result-meta{color:var(--muted);font-size:.9rem;margin-bottom:14px}
.result-detail{background:var(--bg);padding:16px;border-radius:10px;white-space:pre-wrap}
.officer-note{background:#fffbeb;border-left:4px solid var(--gold);padding:14px 16px;border-radius:8px;margin-top:14px}

.timeline{margin:10px 0}
.tl-item{display:flex;gap:14px;padding-bottom:18px;position:relative}
.tl-item:not(:last-child)::before{content:"";position:absolute;left:7px;top:18px;bottom:0;width:2px;background:var(--line)}
.tl-dot{width:16px;height:16px;border-radius:50%;background:var(--navy);flex-shrink:0;margin-top:3px;z-index:1}
.tl-body b{color:var(--navy)}
.tl-body p{margin:4px 0;color:var(--ink)}
.tl-time{font-size:.8rem;color:var(--muted)}

.chat{background:var(--bg);border-radius:12px;padding:14px;max-height:340px;overflow-y:auto;margin-bottom:12px}
.chat-empty{color:var(--muted);text-align:center;margin:14px 0}
.msg{margin-bottom:12px;max-width:80%}
.msg-who{font-size:.78rem;color:var(--muted);margin-bottom:2px}
.msg-body{padding:10px 14px;border-radius:12px;white-space:pre-wrap}
.msg-time{font-size:.72rem;color:var(--muted);margin-top:2px}
.from-officer{margin-right:auto}
.from-officer .msg-body{background:#fff;border:1px solid var(--line)}
.from-reporter{margin-left:auto;text-align:right}
.from-reporter .msg-body{background:var(--navy);color:#fff}
.chat-form{display:flex;gap:10px;align-items:flex-start}
.chat-form textarea{flex:1}
.chat-form button{flex-shrink:0}

.pub-footer{background:var(--navy);color:#fff;padding:22px 18px;text-align:center;margin-top:30px}
.pub-footer span{opacity:.8;font-size:.85rem}
.foot-contact{display:flex;gap:18px;justify-content:center;margin:12px 0;flex-wrap:wrap}
.foot-contact a{color:var(--gold);text-decoration:none;font-weight:600}
.foot-emergency{font-size:.85rem;opacity:.85}